Your bill and charges

Find out what each part of your bill means, how to pay it and how we can help if you need support.

Customers on the phone

How can we help today?

How to pay your bill

See our various payment options and choose the one that best suits your needs.

Ways to pay

Need help understanding your bill?

Discover how your bill should look, what you pay for and how we calculate your bill.

Understanding your bill

Need help paying your bill?

If you need help paying your bills, we offer support through our schemes and tariffs.

Help with my bill
Mother holding a baby

More help with your bill

Unusually high bill

There is often a simple reason why your bill or meter reading is higher than usual. Find out some of the common causes.

Our charges

Our charges are set annually according to price limits that we agree with Ofwat.

Bill increases

With household costs rising due to the current economic situation, we thought it would be helpful to explain what's happening with water bills so you can plan.

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