Our charges

View our household charges and learn more about what you pay for, how we set our charges, and the help available.

Check what services you receive from us

How you are charged will depend on whether we provide your water and/or sewerage services.

Use our postcode checker to find out what services you receive from us.

What we charge you for

Depending on what services you receive from us, your bill will be made up of a combination of the following charges.

  • Water

    The charge for supplying your home with fresh tap water.

  • Sewerage

    The charge for taking away and cleaning your wastewater.

  • Rainwater

    The charge for removing rainwater from properties and roads.

  • Standing charges

    The charge for other services such as billing and support.

Find your charges

Select the way your home is billed to find your charges.

Metered charges

Customers with a meter are charged based on their water usage.

Metered charges

Unmetered charges

Customers without a meter are charged based on their property’s rateable value.

Unmetered charges

Assessed charges

If you apply for a meter but we are unable to fit one, you will be offered an assessed charge – find out what they are and how we calculate them.

Assessed charges

Changes to our charges

Our charges will be changing from 1 April 2026. Find out why and what this means for your bill.

Charges changes

How our charges are set

Our charges are set annually according to price limits agreed with Ofwat, the industry regulator, every five years.

Learn more about how this process works and how it influences what you pay.

Setting our charges
Wessex Water employee sat at her desk with a headset on

Help to pay your bill

If you need help paying your bill, we are here for you.

View our help-to-pay schemes to learn about the range of support we offer.

Help-to-pay schemes
Customer sat in her living room on the phone, looking at a bill

Document download

For more information on our household charges, please download our documents.

  • Household Charges Scheme 2026-27

    household-charges-scheme-2026-27.pdf - (834kb)

    Household Charges Scheme 2025-26

    household-charges-scheme-2025-26.pdf - (526kb)

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